About Us
We exist to make people happy.
When we are building our products, we focus on that moment when our clients receive their items, we want them to smile and be happy. If we get that reaction, we’ve done our job.
“Absolutely stunning!!!! Great quality and durable. Would recommend to anyone!!!”
Frequently Asked Questions
Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help
What is the warranty?
1 year for Manufacturer Defects
What is the return policy?
All sales are final. However at Napa East, we stand behind the quality of our furnishings and will make every effort to make things right if you are not satisfied with your purchase.
Do you offer replacement parts?
Replacement parts are available for purchase. Call 856-521-0842 to inquire.
Can I track my order?
We ship everything via FedEx and provide tracking numbers.
When I submit my credit card information online, is it secure?
Yes, if you submit your credit card information on our website, it is safe as this website is secure and uses a digital certificate to keep your information private.
Do you offer financing?
No, we do not offer financing.
Can I delay the shipment of my order?
If you have a specific date that you want your order to be delivered once finished, please contact us so we can arrange that.
Do you recycle your packaging materials?
Yes. Whenever possible we recycle packing materials.
What services do you offer for business or interior designers?
We primarily sell to the wholesale trade. By submitting an order you are warranting that you are a valid retail business, that you are making wholesale tax-exempt purchases for resale, and that you agree to be bound by this Agreement. We reserve the right to cancel orders or terminate relationships at our sole discretion.
Why isn’t my promo code working?
If you have double checked that the spelling is correct and that the size of the font is correct (capitalized or lowercase) and the promo code still is not working please contact us.
Where can I find product dimensions?
All measurements and weights are approximates. Since each barrel piece has its own characteristics, each piece is truly unique. These charming variations add to the originality and authenticity and should not be considered a defect or flaw. For specific measurements, give us a call at 856-521-0842.
What payment methods are accepted?
The payment methods that are accepted are PayPal, Mastercard, Visa, and Amex.
How long does it take to build a custom furniture piece?
Many larger items will take between 4-6 weeks. Custom and other section items can take between 6-8 weeks. Items in stock will take as little as 3-5 days to ship.
How long should I expect to receive my order from the date of placing it?
Most items ship within 4-6 weeks from placing the order. Some select items may take up to 8 weeks for delivery. Many items are in stock and may ship in as little as 3-5 days. Delivery on custom orders will vary by piece. If you have specific delivery requests please be in touch and we will make every effort to comply. Most items come assembled, limited assembly is required on some items.
What shipping options are avaliable?
At this time we are pleased to be able to offer free shipping on everything we offer on our site. Custom requests may require additional shipping fees. Unless otherwise specified, we ship everything via FedEx and provide tracking numbers.
How do you deliver furniture?
We deliver through Fedex and LTL.
What’s your policy on responsible wood sourcing?
We purchase all of our wood from suppliers who strive to waste as little material as possible and who use the scrap in their production processes (i.e. – Using scrap to fire the kiln).